Converia Travel (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Info@converiatravels.com], use our services, or interact with us in any way. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information (“Personal Information”) that you voluntarily provide to us when you:

• Complete booking forms for hotel accommodations
• Contact us for support or inquiries
• Subscribe to newsletters or updates (if offered)

Personal Information may include, but is not limited to:

• Name
• Email address
• Phone number
• Billing address
• Travel dates and preferences (as relevant to your booking)

1.2 Non-Personal Information

We may also collect non-personal information about you, including:

• Browser type and version
• IP address
• Operating system
• Pages visited on our site
• Time and date of visits
• Referring URLs

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and managing your accommodation reservations
• Processing payments through secure third-party payment providers and sending receipts
• Communicating with you about bookings, changes, or cancellations
• Processing eligible refunds in line with our booking terms (typically within 10–15 business days, subject to bank/processor timelines)
• Analyzing and improving our services and website
• Complying with legal obligations and protecting our rights

Note on Payments: We do not directly collect or store payment card details. All payments are made via secure payment links and processed by trusted third-party providers.

3. Disclosure of Your Information

We may share your information with:

• Service Providers: Third parties providing services such as payment processing and hotel reservation fulfillment.
• Business Partners: Only where services are jointly offered under a separate agreement.
• Legal Authorities: When required by law or necessary to protect our rights.

4. Security of Your Information

We implement appropriate technical and organizational measures to protect your Personal Information. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your Personal Information:

• Access: Request a copy of your Personal Information.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your Personal Information.
• Restriction: Request restriction of processing.
• Objection: Object to processing of your data.
• Portability: Request transfer of your Personal Information to another entity.

To exercise these rights, please contact us at [Info@converiatravels.com]. We will respond to your request in accordance with applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Please review periodically to stay informed.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Converia Travel
128 City Road
London, EC1V 2NX
UNITED KINGDOM

Email: [Info@converiatravels.com]
Phone: +44 7441 477824

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.